Client Care

Terms & Conditions

Clear guidance for a considered shopping experience.

Last updated: 22 July 2026

Welcome to Poonam Agarwal. These Terms & Conditions set out the rules and guidelines governing your access to and use of our website, as well as purchases made through our online store. By browsing our website or placing an order, you agree to comply with these terms alongside our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy.

1. Website Use & Account Responsibility

By using this site, you confirm that you are using our services for lawful purposes only and that all information you provide is complete, accurate, and current.

  • You are responsible for maintaining the confidentiality of any account credentials and for all activities conducted under your account.
  • Unauthorised use of this website, including attempt to compromise site security or extract data without authorization, is strictly prohibited.

2. Product Representation & Handcrafted Characteristics

We make every effort to display the colors, finishes, and intricate details of our jewellery as accurately as possible.

  • Visual Representation: Because pieces are photographed under professional studio lighting, actual colors and scale may vary slightly across different digital screens and device settings.
  • Handcrafted Craftsmanship: Hand-finished elements, stone settings, beads, meenakari details, and surface finishes may display minor natural variations. These variations are an authentic hallmark of handcrafted jewellery rather than manufacturing flaws.
  • Product descriptions specify the represented tone, finish, and decorative attributes of each item.

3. Pricing, Orders & Payments

All prices and availability are subject to change without prior notice.

  • Order Acceptance: Receipt of an automated order confirmation email acknowledges that we received your order request, but does not constitute formal order acceptance.
  • Order Cancellation by Merchant: We reserve the right to decline or cancel any order due to inventory unavailability, pricing or description errors, suspected fraudulent transactions, or shipping restrictions. If an order is cancelled after payment capture, a full refund will be processed.
  • Applicable taxes and shipping charges are displayed at checkout prior to order finalization.

4. Shipping, Delivery & Returns

Order fulfilment and product returns are governed by our dedicated store policies:

  • Review dispatch windows and shipping terms in our Shipping & Delivery Policy.
  • Review return request timelines and conditions in our Returns & Exchanges Policy.
  • Once an order has been processed or dispatched, address modifications or cancellations may no longer be possible.

5. Intellectual Property Rights

All content on this website—including brand name, logos, text, photography, product imagery, graphics, designs, and code—is the exclusive intellectual property of or licensed to Poonam Agarwal.

  • No content may be reproduced, modified, distributed, republished, or exploited for commercial purposes without prior written consent from Poonam Agarwal.

6. Third-Party Services & Platform Operations

Our store is hosted on the Shopify e-commerce platform and incorporates third-party services for payments, shipping logistics, and analytics.

  • Your interactions with third-party tools or payment gateways are governed by their respective terms of service and privacy policies.
  • For details on data collection and platform security, please review our Privacy Policy.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Poonam Agarwal shall not be liable for indirect, incidental, or consequential damages resulting from website use, service interruptions, or courier transit delays beyond our reasonable control.

  • Nothing in these terms limits or excludes statutory consumer rights or remedies that cannot legally be waived.

8. Modifications & Governing Law

We reserve the right to revise these Terms & Conditions at any time by updating this page. The terms published at the time of your purchase will apply to that transaction.

  • These terms are governed by applicable law. Any legal disputes shall be subject to resolution by courts holding lawful jurisdiction over the merchant, subject to mandatory statutory consumer protections.

9. Contact & Client Inquiries

If you have questions regarding these Terms & Conditions, please reach out to our client concierge: