Client Care

Shipping & Delivery

Clear guidance for a considered shopping experience.

Last updated: 22 July 2026

At Poonam Agarwal, every piece of jewellery is handled with utmost care to ensure it reaches you safely and securely. Below you will find comprehensive details regarding our shipping options, delivery schedules, order tracking, and support protocols.

Domestic Shipping (India)

We are pleased to offer complimentary standard shipping on all orders delivered within India.

  • Ready-made Products: Delivery takes approximately 7 days from the date the order is confirmed.
  • Transit & Delivery Timelines: Estimated delivery times take effect after dispatch and vary depending on courier coverage, destination city, and local transit conditions.

Made-to-Order & Personalised Pieces

Items requiring custom sizing, personalisation, or specialized handcrafted production follow individual timeline requirements:

  • Custom-made Products: Delivery takes approximately 25 days from the date the order is confirmed.
  • If your order includes both ready-to-ship and made-to-order items, pieces may be shipped together once all items are ready, unless otherwise arranged.

International Delivery

We deliver internationally to destinations supported during checkout:

  • Shipping Rates & Options: International shipping costs are calculated dynamically at checkout based on destination, weight, and courier service.
  • Customs, Duties & Taxes: Destination duties, taxes, import levies, and brokerage fees are the sole responsibility of the recipient unless explicitly stated otherwise at checkout.
  • Customs Clearance: International parcels may be subject to customs inspection, which may occasionally cause delays beyond our estimated delivery timelines.

Tracking & Order Status

Once your parcel has been handed over to our shipping partner, you will receive a shipping confirmation containing your tracking details:

  • Tracking links are sent to the email address or mobile contact provided during checkout.
  • Please note that delivery dates are estimates and not guaranteed performance windows. External factors such as severe weather, holiday periods, regional courier disruptions, or customs holds remain outside our direct control.

Address Corrections & Delivery Assistance

To avoid delivery delays, please ensure your shipping address and contact numbers are accurate before placing an order.

  • Address Changes: If you spot an error in your address, email agarwalpoonam263@gmail.com immediately. Address modifications cannot be guaranteed once dispatch processing has commenced.
  • Damaged or Tampered Shipments: If your package appears damaged or opened upon arrival, please do not accept delivery or immediately take clear photos before opening. Report the incident to us within 48 hours at agarwalpoonam263@gmail.com along with your order number.

Help & Related Information

For further assistance with your order or questions regarding returns and product care, please explore our related guides: