Welcome to the Poonam Agarwal help center. Below are answers to the most common questions regarding our jewellery collections, ordering process, domestic and international shipping, return policies, and product maintenance.
Orders & Products
Where can I find details about jewellery materials and finishes?
Every product listing on our website includes details describing the represented color tone, finish, and decorative embellishments. If you have specific questions about a piece, please contact agarwalpoonam263@gmail.com.
Can your concierge team help me select or style a piece?
Yes, we are delighted to assist. Email us at agarwalpoonam263@gmail.com with the product name, occasion, or outfit details, and our styling concierge will provide personalized recommendations.
Can I request order modifications or cancellations?
If you need to change your delivery details or cancel an order, email us immediately at agarwalpoonam263@gmail.com. Modifications cannot be guaranteed once order processing has begun and cannot be made after dispatch.
Shipping & Delivery
What are the domestic shipping rates in India?
We provide complimentary standard shipping on all orders delivered across India. Learn more in our Shipping & Delivery Policy.
How long does order dispatch and delivery take?
Ready-to-ship pieces are usually dispatched within 2–3 business days after payment confirmation. Delivery timelines vary depending on your location and courier schedules.
Do you offer international shipping?
International shipping is available for eligible destinations supported during checkout. Shipping rates and customs duties or taxes are calculated at checkout and are the customer's responsibility unless stated otherwise.
Returns & Exchanges
What is your return and exchange policy?
We only accept a return or exchange if the item is received damaged, defective, or is the wrong product -- reported within 48 hours of delivery with photos/videos and an unboxing video. We do not accept returns for change of mind, colour, or design preference. Review our full Returns & Exchanges Policy.
What should I do if my parcel arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number, photographs of the parcel and item, and an unboxing video if available.
Jewellery Care & Support
How can I preserve the quality of my jewellery?
Avoid contact with water, perfumes, lotions, and harsh chemicals. Store pieces in individual soft pouches. Detailed guidance is available in our Jewellery Care Guide.
How can I contact customer support?
You can reach our client concierge by emailing agarwalpoonam263@gmail.com or by submitting an inquiry on our Contact Us page. You may also review our Privacy Policy and Terms & Conditions.